Refund Policy

At FKD Enterprise, we are committed to maintaining fair, transparent, and professional business relationships with our clients and partners.

As our business involves petroleum-based raw materials, international sourcing, and export coordination, refund eligibility may vary depending on the specific product, order terms, contract, and circumstances of the transaction.

Refund Eligibility

Refund requests will be reviewed based on the terms and conditions agreed upon for each transaction. Refunds may be considered in cases involving:

Incorrect products or materials supplied
Failure to meet agreed product specifications, subject to verification
Duplicate or incorrect payments
Orders that cannot be fulfilled due to circumstances within our reasonable control

All refund requests must be supported by relevant documentation and submitted within the timeframe specified in the applicable agreement or transaction terms.

Non-Refundable Payments

Payments may be non-refundable when costs have already been incurred for sourcing, processing, logistics, documentation, or other services, unless otherwise stated in a written agreement.

Deposits, advance payments, and other transaction-related fees may also be subject to the terms agreed upon before the transaction.

Refund Process

To request a refund, please contact us with your order or transaction details and supporting information. We will review your request and communicate the outcome as soon as reasonably possible.

If a refund is approved, it will be processed according to the agreed payment method and applicable transaction terms.